Home Uncategorized What is Twisting in Insurance?(Everything You Need To Know)

What is Twisting in Insurance?(Everything You Need To Know)


What is Twisting in Insurance?


Twisting in insurance is a deceptive practice where insurers or agents make unwarranted changes to policies, leading to denied claims or altered coverage without the policyholder’s informed consent. This unethical maneuver can significantly impact your rights and benefits as a consumer. But what exactly constitutes twisting, and how can it affect your insurance coverage? Let’s delve deeper into this practice.

How Insurers Use Twisting to Their Advantage

When you apply for insurance, whether it be for your car, home, or life, you are required to disclose relevant personal details and circumstances. This information is crucial as it allows insurers to assess risk accurately and provide appropriate coverage. However, in some cases, insurers might reject a claim or revise terms based on undisclosed or misinterpreted information — a practice commonly known as twisting.

Twisting typically involves the misrepresentation or omission of key facts during the insurance selling or claim process, which can lead to policy terms that are less favorable to the insured. For example, a car insurance claim might be denied because the insurer claims you did not disclose a previous accident, even if this wasn’t required at the time of application.


Real-Life Examples of Twisting

Imagine you’re involved in a minor car accident that wasn’t your fault. You report the accident to your insurer, expecting to be covered under your policy terms. However, your claim is unexpectedly rejected. The insurer accuses you of not disclosing a past traffic violation — a detail they deem essential after the accident but was not requested upon policy signing. This scenario exemplifies twisting, where insurers alter the rules post-event to avoid payouts.

Can You Avoid Being Twisted?

Yes, there are proactive steps you can take to protect yourself from being a victim of twisting. Being aware of the information you provide and understanding how it’s used by insurers is critical. Here are some tips:

  • Be Transparent: Always provide complete and accurate information when applying for any insurance policy.
  • Understand Your Policy: Thoroughly review your policy details and understand the terms and conditions. Ask questions if anything is unclear.
  • Compare Insurance Offers: Don’t settle for the first quote. Compare different insurers’ rates and coverage to find the best deal for your needs.
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Why It’s Crucial to Know About Twisting

Understanding the concept of twisting is essential for all insurance policyholders. It empowers you to make informed decisions and recognize when your rights are being compromised. Awareness and knowledge are your best defenses against unethical insurance practices.


Consult a licensed professional for advice on specific insurance issues.

Consequences of Falling Victim to Twisting

Twisting can have serious financial and legal consequences for policyholders. It not only leads to potential claim denials but can also affect your long-term insurance records, making it difficult to obtain favorable terms in the future. Here are some potential impacts:

  • Denied Claims: One of the most direct consequences of twisting is the denial of legitimate claims, which can lead to significant out-of-pocket expenses.
  • Increased Premiums: If twisting leads to inaccuracies in your insurance record, it may result in higher premiums in subsequent renewals.
  • Legal Challenges: Resolving disputes arising from twisting can involve lengthy and costly legal battles.

Strategies to Combat Twisting in Insurance

To effectively combat twisting, it’s important to adopt a proactive approach. Here are some strategies that can help:

  • Regular Policy Reviews: Regularly review your insurance policies and ensure that all information is up-to-date and accurate. This helps in preventing any surprises during the claim process.
  • Professional Advice: Consulting with an insurance expert or a lawyer can provide clarity and safeguard against twisting by ensuring that your policy terms are clear and lawful.
  • Report Unethical Practices: If you suspect that your insurance provider is engaging in twisting, report them to the regulatory authorities. This not only protects you but also helps maintain ethical standards in the industry.

Learning from Past Incidents: Case Studies on Twisting

Examining past incidents of twisting can provide valuable lessons and insights. Here are a couple of case studies that highlight the consequences of twisting and successful strategies for resolution:

Case Study 1: The Denied Accident Claim

A policyholder submitted a claim after a car accident that was clearly covered under the terms of his auto insurance. However, the claim was denied on the grounds that he had failed to disclose a minor speeding ticket from two years prior. The insurer alleged this omission as a justification for the denial, citing it as a risk factor that was not accounted for. The policyholder contested this through legal channels, and it was ultimately found that the insurer had unjustly twisted the terms to avoid payment. The claim was honored, and the policyholder was compensated for the legal expenses.

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Case Study 2: Overcoming Premium Hikes

A homeowner noticed a significant increase in her property insurance premiums without any changes to her policy or risk profile. Upon investigation, it was discovered that the insurer had altered the risk assessment criteria, without proper notification, as a means to justify higher premiums—a classic case of twisting. With the assistance of an insurance ombudsman, the homeowner was able to revert her premiums to the appropriate rates and received a refund for the overcharged amount.



Twisting in insurance is a complex issue that requires vigilance and knowledge to navigate successfully. By understanding your rights as a consumer and taking proactive steps to protect your interests, you can mitigate the risks associated with such unethical practices. Always stay informed, seek professional advice when necessary, and choose your insurance provider with care.

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